withWorldwide MTB race results and photo archive

Support

Before contacting R&R, please check to see if your query is answered here:

I've not received my photos, how long should it take?

Generally, immediately! Most orders are deployed automatically from the website, without requiring any input from the photographer. Find your order confirmation email and follow the instructions within to download your photos.

Can I change the flag against my name?

Absolutely, generally they're just a best-case guess, and it'd be better if things were correct. Send an email or start a facebook chat to get it amended.

My result has gone to the wrong rider / There's multiple identities combined on my name

Occasionaly results get assigned to the wrong instance of a popular name (e.g. Dan Smith), or there will be more than one rider sharing a profile. Send a quick email or Facebook message outlining the problem and it'll be amended ASAP.

I've got married / I've changed my name - can my results be moved over?

If your name has changed due to marriage, or any other reason, don't hesitate to get in touch and let us know so we can move your old profile over to the new name.

A photo of mine has been wrongly tagged, how can I fix it?

Since R&R has no login system users of the site are unable to re-tag photos, as there'd be nothing stopping a malicious user from untagging all of your photos. Instead, just go to the photo page in question and click on the orange "flag this photo" link at the top of the page, and it'll get added to the review queue.

I'm a phototgrapher and I've forgotten my password, can you help?

R&R has no way of accessing your password, so you'll have to reset it yourself. Go to the password reset page to generate a new password.

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